Shipping policy
GENERAL SHIPPING INFO:
Current Processing Times:
Our typical processing time is 1-4 business days during regular volume periods, and 3-7 days during periods of high volume such as sales or holidays. You will receive an email once your order has shipped.
**Please note that shipping times, do NOT include our processing time.
Please note that we DO NOT offer any guarantees for shipping times - even if there is a estimate under the shipping method you select (this comes directly from the carriers).
Shipping Addresses:
We do not recommend shipping items to an address that you will only be at temporarily (i.e. hotel) as they may not arrive on time, and we are not responsible for packages shipped to the wrong address. Please ensure all your shipping address is correct before checking out. Should it be incorrect, please email us with 24 hours - note this cannot be guaranteed if shipping is sent out quicker.
Once your package has left our facility and is in the possession of the carrier, we no longer hold responsibility for that package. Any shipping questions regarding updates, delays etc. can be addressed directly with the carrier you have chosen. We do not have additional information beyond what is provided through your tracking number.
FREE SHIPPING:
We are offering free shipping on orders CAD$100 (USD$75).
*Wholesale orders are not included.
*Excludes Northwest Territories, Nunavut, Yukon, and some States. We reserve the right to select which ones.
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CANADA
We offer real time shipping through Canada Post and UPS. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers and we do not make any profit on shipping costs. Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for a shipping option that says "1 business day", as this does not include our processing time and you will not receive your order in 1 business day.
Canadian orders may come with tracking. Once your order has shipped, you will receive an email with the tracking information.
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USA
We offer Flat Rate shipping to the majority of the United States. Our Flat Rate option typically uses USPS or UPS and comes with tracking. You will receive an email with your tracking information once your order has shipped. The estimated ship time for our flat rate option is 5 - 10 business days + our processing time.
Please note your order MAY INCLUDE import taxes and duties. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers. This shipping method may incur additional taxes and duties upon delivery of your order.
Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day. Depending on the option you select, your order may or may not have tracking.
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INTERNATIONAL
We only ship to certain International Countries, United States, United Kingdom, and the EU.
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Please note that all shipping estimates are provided by their respective carriers. Once we have dropped your package off to a carrier, it is their responsibility to deliver your package in the time frame that they indicate. We do our best to get your package to you as quickly as possible, but we do not guarantee any shipping times.